We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@bondiblu.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@bondiblu.co.za.

Damages and issues 

Please inspect your items when you receive them and contact us immediately if you notice anything is defective, damaged or if you receive the wrong item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Purchased from a retail outlet:

If you have purchased our product from a retail outlet and you wish to exchange it, please follow the steps below.
Each retail outlet has their own T&C regarding the time period wherein exchanges are allowed.  Please contact the relevant outlet for assistance.  Please note that your till slip will be required for any exchanges.

Purchased from our online store:

If you have purchased our product from our online store and you wish to exchange it, please follow the steps below.
Please note that you have 7 days from receiving your order to contact us regarding an exchange.
All exchanges need to be unused and in its original packaging.
Damaged or worn items will not be eligible for exchange.
You can email us at shop@bondiblu.co.za for assistance with your exchange

Warranty

We want you to be completely satisfied with your purchase. 

A 6-month warranty is given on all our products. If you experience an issue with your product that is not considered normal wear and tear, BondiBlu will warranty your item by replacing the product at no charge. 

BondiBlu International has the sole discretion to determine what is considered a manufacturing defect. We do not warrant any sunglasses that have incurred normal wear and tear (scratches or damage to lenses due to incorrect cleaning, for example) and does not cover any damage caused by abuse or mishandling of your sunglasses.

We will happily replace, at our discretion, any product found to be defective and within the 6-month warranty period. Proof of your purchase will be required. If purchased from a retail outlet, your till slip will be required to claim against your warranty. 

Have a question about what's covered? Get in touch.